Frequently asked questions

All districts of Budapest and, by arrangement, the surrounding towns. You’ll find the full list on the Service area page.

Call-out and hourly rates are on the Pricing page. On the phone we tell you in advance roughly how long the job will take.

For home users usually within 1–3 working days, and the same day if it’s urgent. Business clients get the response time set out in their contract.

Yes. We guarantee our work: if the same fault comes back within the guarantee period, we return free of charge.

On Saturdays between 10:00 and 14:00, yes – and phone and remote support is available every day, Sunday included, from 7:00 to 23:00. For business clients we do out-of-hours work (such as migrations) by prior arrangement.

We collect the device, repair it in the Mobilszerviz workshop and bring it back. This is part of our door-to-door service.

Yes, we issue an invoice for every job, to private customers and companies alike.

Yes – by phone and remote support every day from 7:00 to 23:00. Many problems can be solved remotely in minutes, which is cheaper than a call-out. If we do need to come, we come.

Yes. You can call us, write to us and get on-site help in English.

A typical laptop setup including data transfer takes 2–3 hours. We give you an exact estimate on the phone once we know the computer and the task.

No – we come to you and copy your data from the old computer on the spot.

Yes. Mobilszerviz has been repairing Apple devices for 10 years, so setting up macOS and iCloud is part of our everyday work.

Yes – home and office devices from all the major brands, including HP, Canon, Epson, Brother, Xerox and Kyocera.

With most modern WiFi printers, yes – from iPhone and Android alike. We set this up during the visit.

Mesh is a WiFi system made of several units working together, covering your whole home as a single network. For larger homes, several floors or thick walls it is almost always the right answer.

Yes. Often it is enough to set it up properly; in other cases we add a better WiFi system alongside while keeping the provider’s device.

With a damaged drive the chances depend on the type of failure. We assess the situation and, where it makes sense, work with a specialist data recovery lab.

Yes, we set up backups on iPhone and Android – and Mobilszerviz’s phone experience comes in especially handy here.

No – we always back up before reinstalling and put your files back at the end.

We’ll tell you honestly. If the repair would cost close to a new computer, we recommend replacing it.

Smaller indoor cabling, yes. For larger outdoor installations we work with a partner, and we handle the configuration and phone access.

Yes. You book it, we arrange the time, and on the day we work with your parent.

Yes, in line with your company’s IT rules. If needed, we coordinate with your company’s IT team.

It depends on the package. The contract sets out how quickly we respond and how quickly we are on site.

Yes. During handover we document your environment, collect access details and give you a written summary of any gaps.

We agree the details together – the aim is for you to stay because of the quality, not because of the contract.

That depends on headcount, desktop Office needs and security requirements. After the assessment we give you a concrete, reasoned recommendation – and never suggest a more expensive licence than you need.

Yes, the migration moves all mail, folders, calendars and contacts.

In most offices, yes – with SharePoint and OneDrive, mapping permissions onto your existing folder structure.

The most common cause is a missing or incorrect SPF, DKIM or DMARC record. A short check reveals it, and it can usually be fixed the same day.

Yes – ideally involve us before you sign the lease. We survey what the new office needs and plan the switchover so everything works on Monday morning.

Disconnect the affected computers from the network immediately and call us. With proper backups the system can be restored with little or no data loss.

That depends on your sector, your size and whether you supply an organisation in scope. We look into this during the assessment, together with a legal expert.

We collect it door to door, repair it, and thanks to central management its settings come back automatically.

Yes. On handover we check updates, backups and security, then look after it under a monthly maintenance plan.